Call Us: (608) 833-0009

Tenant FAQs

Do you take credit cards?

Yes.  You can find this payment option under the Tenants Tab along the top of our website.  A dropdown menu will appear under this tab which you can then select Make a Payment and Pay by Credit Card will be an available option.  A 3.5 % surcharge will be added to any payment made by credit card.  Payment by Electronic Funds Transfer (from checking or savings) is also an option on the Make a Payment page.

Do you charge a pet fee for pets?

Yes, sometimes.  Because all of the properties we represent are privately owned, the answer to this question will be effected by the property owners comfort level with pets.  In cases where a pet fee is requested, we typically see an average of $25 per pet, although this can vary depending on size, type and number of pets.

Do your properties accept pets?

All of the properties we represent – unless specifically stated – will be open to entertaining pets.  We do not allow dangerous breed dogs.

Do you have any other properties you can tell me about that are not on the website?

No.  Our website will always have our most up to date inventory of the properties that are currently available.  Our inventory can change quickly so we suggest you check a couple of times per week for new listings.

Where can I find the rental price for a listing?

All rental prices are placed right below the main listing picture.

Where can I find the move-in date for a listing?

All properties have a clearly defined date in the listing that reflects the date at which that property will become available.

Who do I contact for maintenance?

Maintenance requests should be made directly to our Maintenance Director Steve McDonald.  Steve can be contacted at 608-824-2256 or steve@cclmanagement.com.  The after hours emergency phone line is 608-228-0299.

Where/when/how do I pick up keys for my new rental?

Key pick-ups will be done at the office of CCL Management during the hours of 8:00 A.M. to 5:00 P.M. Monday through Friday and no earlier than 24 hours in advance of your lease start date.  You must schedule your key pick-up with Tonya at 608-824-2251 or tonya@cclmanagement.com.  Please coordinate any special arrangements with Tonya.

Who do I contact for utilities?

Whenever possible CCL Management will transfer utilities (gas, electric and water) into the incoming tenants name for them.  Upon vacating it is the tenant’s responsibility to have the utilities transferred back into the landlord’s name.

When is my rent due?

Rent on all leases is due on the 1st of each month.  Tenants have a grace period up to the 5th to get the payment to us without any increase in rent for being late.  Rent received by the 5th will be accepted as on time.

When can I start moving in?

Tenants cannot start moving in or take occupancy of a leased property until the date that is stated on the lease as the start date.

What do I do at the end of my lease or when it’s time to vacate?

Upon vacating, tenant is required to replace furnace filter, have a minimum of 12 inches of salt in the water softener salt tank and replace any burned out light bulbs. As a reminder, you must vacate the premise no later than noon on the lease end date.  Please inform us if you plan to vacate early.  Upon surrender of keys to CCL Management, located at 7704 Terrace Avenue, suite 1, Middleton, WI  53562, the final checkout will be scheduled internally (your presence is not needed).

What if I need to break my lease?

Contact Chad Heller or Kathleen Lucey at CCL Management to notify.  Landlord is required to mitigate damages under Wisconsin State Statute 704.29.  Under this Statute tenants are responsible for damages incurred by owner.  These damages not only refer to physical damage of the property but financial damage as well.

Tenants are obligated to honor the terms of the lease until a new tenant takes control of the property or the lease term ends.  This includes the continued paying of rent, payment of utilities, lawn care, timely snow removal, adding softener salt as needed and quarterly changing of furnace filter.

Additionally the tenant will be responsible for the same costs associated with re-renting the property that the property owner would incur (damages).  These actual costs include an administration fee to the landlord’s agent, CCL Management, of $250 plus a success fee for acquiring a new qualified tenant, equal to 5% of the annualized rent.  Additionally the vacating tenants are responsible for the professional cleaning and carpet shampooing of the property upon vacating as is the landlord per Listing Contract.