Call Us: (608) 833-0009

Tenant FAQs

Do you take credit cards?

Yes.  You can find this payment option under the Tenants Tab along the top of our website.  A dropdown menu will appear under this tab which you can then select Make a Payment and Pay by Credit Card will be an available option.  A 3.5 % surcharge will be added to any payment made by credit card (excluding debit cards).  Payment by Electronic Funds Transfer (from checking or savings) is also an option on the Make a Payment page.

Do you charge a pet fee for pets?

Yes, sometimes.  Because all of the properties we represent are privately owned, the answer to this question will be effected by the property owners comfort level with pets.  In cases where a pet fee is requested, we typically see an average of $35 per pet, although this can vary depending on size, type and number of pets.

Do your properties accept pets?

All of the properties we represent – unless specifically stated – will be open to entertaining pets.  We do not allow dangerous breed dogs.

Do you have any other properties you can tell me about that are not on the website?

No.  Our website will always have our most up to date inventory of the properties that are currently available.  Our inventory can change quickly so we suggest you check a couple of times per week for new listings.

Where can I find the rental price for a listing?

All rental prices are placed right below the main listing picture.

Where can I find the move-in date for a listing?

All properties have a clearly defined date in the listing that reflects the date at which that property will become available.

Who do I contact for maintenance?

Maintenance requests should be made directly to our Maintenance Department.  They can be contacted at 608-824-2251 or  THE EMERGENCY LINE IS 608-228-0299.

Where/when/how do I pick up keys for my new rental?

Key pick-ups will be done at the office of CCL Management during the hours of 10:00 A.M. to 4:00 P.M. Monday through Friday and no earlier than 24 hours in advance of your lease start date.  You must schedule your key pick-up with Lillian Lee at 608-824-2251 or  Please coordinate any special arrangements with Lillian.

Who do I contact for utilities?

General contact information for the utility companies can be found on our Useful Links page.  Tenants are required to transfer utilities (gas, electric and water, as applicable) into their name, effective according to your lease start date.  The utility companies associated with your particular rental property can be obtained from Lillian Lee at 608-824-2251 or Upon vacating it is the tenant’s responsibility to have the utilities transferred back into the landlord’s name.

When is my rent due?

Rent on all leases is due on the 1st of each month.  Tenants have a grace period up to the 5th to get the payment to us without any increase in rent for being late.  Rent received by the 5th will be accepted as on time.

When can I start moving in?

Tenants cannot start moving in or take occupancy of a leased property until the date that is stated on the lease as the start date.

What do I do at the end of my lease or when it’s time to vacate?

Upon vacating, tenant is required to replace furnace filter, have a minimum of 12 inches of salt in the water softener salt tank and replace any burned out light bulbs.  Garage door remotes are to be left at the premise, on the kitchen counter.  Keys are to be returned to CCL Management’s office along with your forwarding address.  As a reminder, you must vacate the premise no later than 12:00 p.m. noon on the lease end date.  Please inform us if you plan to vacate early.  Upon surrender of keys to CCL Management, located at 26 Schroeder Court, Suite 230, Madison, WI 53711, the final checkout will be scheduled internally (your presence is not needed).

What if I need to break my lease?

Contact Chad Heller at CCL Management to notify.  Landlord is required to mitigate damages under Wisconsin State Statute 704.29.  Under this Statute tenants are responsible for damages incurred by owner.  These damages not only refer to physical damage of the property but financial damage as well.

Tenants are obligated to honor the terms of the lease until a new tenant takes control of the property or the lease term ends.  This includes the continued paying of rent, payment of utilities, lawn care, timely snow removal, adding softener salt as needed and quarterly changing of furnace filter.

Additionally the tenant will be responsible for the same costs associated with re-renting the property that the property owner would incur (damages).  These actual costs include an administration fee to the landlord’s agent, CCL Management, of $250 plus a success fee for acquiring a new qualified tenant, equal to 5% of the annualized rent.  Additionally the vacating tenants are responsible for the professional cleaning and carpet shampooing of the property upon vacating as is the landlord per Listing Contract.

Is there a minimum credit score required to qualify?

CCL Management does require a minimum Trans Union credit score of 600 to qualify, however this does not equate to an automatic approval.  We are open to reviewing any application below this requirement if you believe there are compensating factors that could contribute to an exception to our credit score requirement.

Why does CCL Management’s Business Use Credit Score Differ from My Consumer Use Credit Score?

Per, Why do I Have Different Credit Scores? read full article

“There are also many scoring models, and they may weigh certain information in your reports more heavily than other factors. For example, one scoring model may put more emphasis on total credit usage than others. Because there are varied scoring models, you’ll likely have different scores from different providers. Lenders use many different types of credit scores to make lending decisions. The score you see when you check it may not be the same as the one used by your lender.”

When Can I Re-Apply if I’ve Been declined?

CCL Management requires a 12 month waiting period before a declined applicant can re-apply.

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